1. On 1 Nov 10, the owner sent an email to Public Service Commission (PSC):
Dear Mr, Mrs, Ms and Mdm,
A Request to Look into a Complaint Against Officers at Pasir Ris HDB Branch Office
1. I attended eleven Meet-the-People Session (MPS): one, no MP was in session; one, I was turned away; one, with MP Charles Chong; two, with DPM Teo Chee Hean; five, with MP Ahmad Mohd Magad; one, with MP Christopher de Souza.
2. After my first MPS where no MP was in session, Head, Pasir Ris HDB Branch Office (HBO), wrote to me Mr Charles Chong had asked HDB to look into my feedback. He wrote his officers were unable to detect any undue noise from the neighbour. HBO would continue to reply in the same vein to all the letters addressed to HDB from MPs.
3. Mr Teo turned me away because Community Centre member (CC member) told him about me. He made good when he met me at a session scheduled for Dr Ahmad Mohd Magad. At this session I obtained two useful piece of informations: Mr Teo wrote to Pasir Ris Town Council when I requested the letter by-passed HBO and, before meeting him, an interviewer introduced me to a CC member who lived at my block of flat. Town Council replied I would hear from HDB but no officer came, and the CC member had contact with the people in the flat across the neighbour. The people in the flat across the neighbour are suppose to monitor the neighbour who works a trade in their flat.
4. I was at an impasse at the last MPS. The CC member, who interviewed me before the meeting, asked how many times I had seen the MP, and said 10.00am with a move of his hand to indicate I could expect noise after that time. During the meeting, Dr Ahmad Mohd Magad said he would meet HBO the next day. I took it he had a message for HBO, because I noticed noise was reduced.
5. In reply to an email referring to my blog, a member of Ulu Pandan CC invited me to their MPS. There, I passed a stack of correspondence and some letters I wrote in my blog to Mr Christopher de Souza. MP Penny Low from Pasir Ris Town Council also wrote to HDB. HBO replied to me with copy to the two MPs he had exhausted all forms of assistance in my particular case.
6. HBO is the problem. The post Comment shows he has extensive connection, and the post Encounter shows events that prevented me from seeking a solution. The post Record shows the neighbour was stopped once before, and asks what is different now.
7. The Ministers are aware of the issue from statements they made. DPM Teo Chee Hean said "the government is on the lookout for 'bold and visionary' leaders" and "the government would strive to boost the quality of public service leaders by giving them different and challenging job assignments." In another he said "public officers will also be encouraged to keep to the logical rather than the ideological path". PM Lee Hsien Loong said "Singapore cannot 'afford a bump in the night', whether it is a financial crisis, government misbehaviour or a security problem". SM Goh Chok Tong said "many governments around the world face a trust deficit. The response in some countries has been to develop institutional checks on the government." On the same subject over TV, Mr Goh said complaint from citizen may be vexatious but urged to engage.
8. I may be wrong, but there are just too many happenings to be coincidental. One would be I have been forced to leave.
9. I hope Public Service Commission looks at the conduct of the officers involved. They have a relationship with the neighbour going back to '98. Other than insiders who had assisted, no one has solve the problem yet.
10. My blogsite has the details at http://anaudienceof.blogspot.com and http://complainproper.wordpress.com
Regards,
blank out
2. The Good Neighbour Awards given out each year showcase good example; a bad example would be the neighbour who have officers on their side. The officers are acting against the rules which is the opposite of building community.
3. Much is known about the neighbour that people from People's Association could help persuade them by looking at the circumstances. Assuming the officers and the people in the flat across the neighbour are not there to look out for the neighbour, HDB could enforce if required.
4. Noise is adjusted down last month, but the owner still hears noise for many hours each day. Generally work is through the day. Rumble and continual knock from machine-tools are heard most of the time; heavy thump, clear knock and dropping of object are heard too. One day last week, continual knock started at 3.00am and became louder toward the morning was telling the owner what they could do. The day before he saw the neighbour's wife and her two children as he was going out from his flat, and coming back two and a half hours later he saw her on her way out again. Such instances happened before. It was intentional with help from the people in the flat across the neighbour who watches the owner.
5. The owner has the problem with the neighbour for more than three years now, the problem having its origin after an eviction in '99. No action on the officers involved allows the neighbour to continue. If the nature of his complaint were untrue, the owner would have been put straight a long time ago.
6. PSC has replied to the owner's email above. The reply with "Re: [Spam]" was inserted into the heading A Request to Look into a Complaint Against Officers at Pasir Ris HDB Branch Office. It thanked the owner for his email, and stated they would reply to his email within 3 working days. There was no reply however.
7. The owner's email was also sent to officers listed under PSC, but not to all its members as their email addresses are not listed. The owner hopes they would be informed so the commission could address the problem directly.
